According to a 2021 MedPAC Report to Congress, a mere 54 percent of patients had a clear understanding of their care plan upon leaving the hospital, underscoring the urgent need for improved communication especially when patients are transitioning to care in a post-acute setting. Not only is the plan of care unclear, patients often have limited understanding of the quality of post-acute facilities or services they’re being discharged to. The result: readmissions to hospitals and dissatisfied patients.
A big takeaway from COVID-19 is that hospitals need to leverage technology to improve patient communication, care and processes. In this healthcare landscape, New York City has emerged as a hub for health tech innovation. At the heart of this burgeoning scene is Aidin, a SaaS relationship management platform born and raised in the Big Apple. Since its establishment in 2011, Aidin has been pivotal in addressing key concerns in patient communication and care, especially during transitions from hospitals to post-acute care (PAC).
Reduce hospital readmissions
There are 3.8 million hospital readmissions annually across the U.S., with a 14 percent readmission rate and an average readmission cost of $15,200. Generally, when patient quality of care improves, readmission rates decline. Reducing readmissions benefits both patients and hospitals since it usually means improved patient experience and outcome and lower hospital costs.
Top hospitals nationwide are reducing readmissions through a combination of technology, operational enhancements and communication. By centralizing care partnerships, referrals, records and authorizations, health systems and hospitals enable seamless care transitions and emphasize and reward quality.